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FAQs

1. What’s the status of my order?
2. How long will it take for my order to arrive?
3. How do I return an item I bought at Amgentourofcaliforniastore.com?
 *Please note all returns must be sent by mail. We will not process any returns in person. 
  • Please download and print our Return Form 
  • Please fill out all the necessary information indicating what kind of return you would like to make.
  • NOTE: You have 30 days from receipt of an order to return products purchased at Amgentourofcaliforniastore.com. For returns, we will issue a full refund for the price of the product, plus any applicable taxes. Original shipping charges will not be refunded unless it is determined that AmgenTourofCaliforniaStore.com was at fault.
  • Enclose a copy of the packing slip and the return form with your item. (If you do not have a copy of the packing slip please notify Customer Service here. .
Please send your package addressed to :
AmgenTourofCaliforniaStore.com 
1817 S. Soto St. 
Los Angeles, CA 90023
  • Please send back your product and Return Form via a prepaid, insured, traceable method to ensure a safe and documented delivery.
  • Allow one to two billing cycles for the credit to appear on your statement. Refunds are issued to the original card used to make the purchase.
4. Where do I send my return after filling out the Return Form?
  • After completing the Return Form, please send all returns to:
AmgenTourofCaliforniaStore.com 
1817 S. Soto St. 
Los Angeles, CA 90023

5. Can I change or cancel my order?
  • Once an order is entered into our system, a customer service agent may or may not be able to cancel your order. Please call 1-323-526-9838 for more information.
6. How long will it take for my Return to process?
  • Please send all returns via a prepaid, insured, traceable method to ensure a safe and documented delivery.Once we have received your package at out fulfillment center please allow us 3-5 business days to get your return processed.
7. Can I return items purchased on-site at the Amgen Tour of California event?
  • Items purchased on-site at the Amgen Tour of California are final sale. They cannot be returned.